Dena Bank Online Banking

Dena Bank online banking service (Internet Banking) is offered through ‘Dena iConnect’. This service is provided to the customers of Core Banking (CBS) branches. Through Dena Bank online banking, you can do round the clock banking from the comfort of your home, from any parts of the world.

Services Offered

Following services are offered through Dena Bank online banking:

• Account balance enquiry
• Summary of Operative Accounts, Loan Accounts & Term Deposits
• Statement and Mini statement (last 10 transactions) of account
• Fund Transfer (Self and Third Party)
• Stop payment for cheques
• Cheque Status (Paid / Stopped / Unused)
• Payment History
• Outward clearing instrument inquiry
• Tax deduction inquiry (Current as well as Previous financial year)
• Online direct tax payment

Who Are Eligible?

You can use the internet banking of Dena Bank if you are a customer of Dena Bank Core Banking (CBS) branch and hold any one of the following accounts:

• Savings Account
• Current Account
• Loan Account
• Overdraft Account
• Cash Credit Account
• Fixed Deposit Customer

How to Use Dena Bank Online Banking Service

If you meet the eligibility criteria for using internet banking service of Dena Bank, then you need to go through the following steps in order to use the net banking service.

Register

First you need to register for the Dena iConnect. For this, you may get a printed application form from any CBS branch of Dena Bank. Else, you can also download the application form from the Dena Bank website (www.denabank.com). Once you are registered, you can use Dena Bank net banking service from anywhere in the world, round the clock.

Login

To use the Dena Bank online banking service, you need to log on to the website of Dena Bank (Dena iConnect) at http://www.denabank.com/DenaInternetBanking/index.htm. You will find two sections there for the two different segments of customers.

• Personal Login
• Corporate Login

Choose the correct one, and a new window will come up where you need to give your user-id and password. Once you give the login details correctly, you will be diverted to your account.

User ID and Password

As a Dena Bank online banking service user, you will get two passwords, viz. Login password (Sign-on) and Transaction password. You will get both the passwords from the bank in separate envelops. These passwords are system generated and no one including the bank officials knows these.

During your first login, you will have to change your passwords. Later, you can again change your passwords at any stage. In case you loose your password, you need to send a letter to the branch official and request for a regeneration of password.

Using Services

Once you give your user id and password correctly, you will enter into your account page. To use various services like balance enquiry, statement of account, fund transfer, cheque status, stop payment for cheques, online direct tax payment and many more, you need to click on the respective links. Do remember here that, only use ‘single click’ and avoid clicking a link twice (double click); it provides more security.

Dena Bank Online Banking Guidelines

Though it is very helpful for the customers to use net banking services, however everyone needs to follow some guidelines for better security.

• It is always better to avoid PCs with public access (PCs from cyber cafes etc.) to use net banking services.
• Do not let your browser to remember your passwords.
• Disable “Auto Complete” function.
• User id and passwords are strictly confidential and should not be shared with anyone.
• User id and passwords should not be written anywhere as well. It is always better to memorize those.
• It is a good practice to change your passwords in every 15 days.
• Use net banking services in such a way that no one can see your screen. If you notice any suspected activities, change your passwords immediately.
• Do remember to log off once you complete your transaction.

Useful Info

Dena Bank Website: www.denabank.com
Dena iConnect: http://www.denabank.com/DenaInternetBanking/index.htm
Phone: +91-22-26767136
Toll Free Number: 18002336427
E-mail: denaiconnect@denabank.co.in

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