Convergys India

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Convergys India is the Indian division of Convergys Corporation – the global leader in sectors such as learning, development, billing, HR, and customer care. Convergys India is headquartered in Ohio, USA and has has operations in Bangalore, Pune, Hyderabad, Mumbai, Gurgaon, and Thane in India.

   
Apart from the above, Convergys Corporation also has a formidable presence in other American states, Canada, Latin America, the Middle-East, Europe, Asia, and Australia. Convergys Corporation caters to clients from more than 70 countries and provides services such as software support, business consulting, and outsourced solutions through its worldwide employee strength of over 74000.

Including Convergys India, q handles close to 2 million customer and employee processes everyday through electronic or live media. It also provides 1.7 million bills on a daily basis with its dedicated software. In 2006 alone, Convergys Corporation earned revenues worth US$ 2.8 billion.

Convergys India mainly caters to the following industry segments:
  • Consumer products
  • Technology
  • Communications
  • Financial consultancy
  • Technical support
  • Government
  • Healthcare
  • Retail
  • Manufacturing
  • Transportation
Convergys India has a fair amount of expertise in offering services such as technology optimization, revenue generation and protection, operational performance and contact optimization. Convergys India is especially well known in India for its success in domains such as customer retention, technical support, B2B marketing, finance and accounting, and back office services.

Clients of Convergys Corporation:

Convergys has hundreds of clients spread across the globe. Some of the main Convergys clients are:

  • Dupont
  • Whirlpool Corporation
  • Texas Health and Human Services Commission
  • Fifth Third Bancorp
  • Hyatt Hotels & Resorts
  • Sri Lanka Telecom
  • Disney Mobile
  • Telecom Egypt
  • ESPN Mobile
  • Ann Taylor
  • Kmart
  • Red Hat
  • Cingular Wireless
  • Time Warner Cable
  • DIRECTV
  • Palmetto GBA
  • Optus
Convergys awards and recognitions:

The following are some of the recognitions and awards conferred on Convergys Corporation for its products and services across the world:
  • 20 Most Influential Training Professionals Award - TrainingOutsourcing.com, 2007
  • Top 20 Company in Learning Outsourcing - TrainingOutsourcing.com, 2006
  • America's Most Admired Companies – Fortune, 2006
  • Lifetime Achievement Award – Customer Inter@ction Solutions, 2006
  • Product Differentiation Innovation Award in the billing software market – Frost & Sullivan, 2006
  • Outsourcing Services' Service Leaders Award - CRM Magazine, 2007
  • Gold MVP Award winner for six consecutive years – Customer Inter@ction Solutions, 2000–2005
  • Excellence in Learning Silver and Bronze Awards - Brandon Hall, 2006
Convergys India is keen on expanding its presence and services in the Indian sub-continent. Towards this end, Convergys India is planning to increase its employee count in India and also to market its brand value more aggressively.