IBM Daksh India

IBM Daksh India is one of the most important business process outsourcing companies in India. It has been playing a significant role in the process transformation and management sections of one of the leading IT firms of the world, IBM since 2004.

History:

IBM Daksh India came into existence as a result of the acquisition of Daksh e-Services by the IBM Corporation in 2004. IBM Daksh India serves as the global destination for managing business processes for all clients of IBM. In India, there are 14 service delivery centers of IBM Daksh India, spread across the major cities of New Delhi, Bangalore, Mumbai, Pune, Kolkata, and Chandigarh. There are two other global service delivery centers of IBM Daksh India in Manila and Philippines. There are more than 20,000 employees associated with the company.

Services offered by the IBM Daksh India:

The primary service of IBM Daksh India is to provide business process outsourcing services to clients across the globe. Their main clients are from industries related to insurance, banking, financial services, e-commerce, retail, telecom, technology, travel, and hospitality. Apart from this, they also offer some value added services like -

• Inbound customer service
• Outbound voice-based services
• Telemarketing
• Invoice processing
• Transaction processing

Innovative software developed by IBM Daksh India:

In order to provide the best services to their fullest satisfaction, IBM Daksh India has developed certain software tools. The use of these softwares would provide world-class performance and improvements in client servicing by the BPO. These software tools have enhanced the growth of the business of the outsourcing firm. Some of these software tools are:

• Sensei Learning and Evaluation Tool
• Performance Evaluation Grid
• IBM SIMPRO
• Reporting Process Automation
• SPADE
• Advanced Support Group
• Dynamic Roster Change Management System

Performance of the IBM Daksh India:

Within a short span of time, IBM Daksh India has succeeded in achieving a series of awards and also gained much prestigious recognition in the business world. Some of them are:

• Frost & Sullivan Contact Center Outsourcing Vendor of the Year, 2007
• Most respected BPO Company in India (Businessworld magazine)
• Ranked 1 among Global Outsourcing 100, in the 2007 listing of the International Association of Outsourcing Professionals for the World's Best Outsourcing Service Providers.

Corporate Details:

Mr. Pavan Vaish is the Chief Executive Officer of IBM Daksh India.

Address:
IBM Daksh Business Process Services Pvt. Ltd
DLF Building No. 8, Tower B,
4th Floor, DLF Cyber City, DLF Phase II
Gurgaon - 122002
India
Phone: +91-124-4635100
Fax: 91-124-4263311

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