Intelenet India

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Intelenet India plays a significant role in the business process outsourcing services in India. Under the joint effort of Blackstone, a leading global private equity player and Intelenet’s management team, Intelenet India has achieved operational excellence in outsourcing services in India.

   

History:

Intelenet India, initially owned by Barclays Bank PLC and Housing Development Finance Corporation, sold the company stakes to SKR BPO Services, jointly owned by Blackstone GVP Capital and Intelenet Management in 2007. Over the years, Intelenet India has successfully been able to serve its clients with its strong infrastructure comprising of state-of-the-art facilities situated across the world. This BPO company with its employee strength of over 17,000 and a well experienced management team delivers the best solutions, keeping in mind operational logistics and client requirements.

Services offered by the Intelenet India:

The primary function of Intelenet India is to provide business process outsourcing services, consulting, and IT related services. Their main clients are from sectors such as Insurance, Financial Services, Retail, Telecom, Travel, and Hospitality. Apart from this, they also offer some value added services like –

  • Inbound customer service
  • Outbound collections
  • Transaction processing
  • Finance and accounting services
  • Knowledge management of complex technologies
  • Telemarketing
  • Invoice processing

Facilities offered by Intelenet India:

Intelenet India is an employee-friendly organization and offers many facilities to its workers. Intelenet India has been conducting education programs like the MBA under the supervision of the Narsee Monjee Institute of Management Studies inside their premises, which helps employees learn and work at the same time. Moreover, employees are also aided by customized training programs and in-house e-learning modules. There are in-house ATMs, gyms, and also certain asset building opportunities. The company holds Employee Satisfaction Surveys and Employee Appreciation Programs every year.

Performances of Intelenet India:

Intelenet India is the first business process outsourcing company in India to receive the prestigious Marketing Via Phone Quality Awards in 2007. Apart from this, the other awards and recognitions received by the company are:
  • CIS Top 50 Teleservices Agencies Award, 2007
  • Maharashtra Information Technology Award, 2005
  • Deloitte Technology Fast 50 India, 2005

Corporate Details:

Mr. Susir Kumar is the Chief Executive Officer of Intelenet India.

Address:
Intelenet Towers
Plot CST No. 1406 - A28,
Mindspace, Malad West
Mumbai- 400064
India.
Phone: +91-22-66776000
Fax: +91-22-66778210


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