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Overview of the BPO Sector In India
Jobs in BPO in India have witnessed a fast growth over the last few years. The Business Processing Outsourcing industry in India offers job profiles ranging from customer care executives to trainee managers to technical support executive. The cities that are developing BPO hubs are Delhi, NCR Delhi, Bangalore, Cochin, Pune, Hyderabad, Chandigarh and Cochin. Hence BPO has played a significant role in the employment scenario in India.
In the international scenario, BPO industry is worth multi billion dollars. The BPO sector has made room for marketing, HR technology, and Quality and migration professionals also.
Job Profiles In BPO Sector in India
Job seekers interested in BPO sector can apply for the following job profiles.
Customer Service Executive: The tele-callers perform the customer relationship management functions. This is done by receiving calls of their potential customers and answering their mails.
Telecallers: Their job is to make calls to increase the sales or verifying relevant information.
Account management: Their responsibility lies in setting targets in the call center and fulfilling them by recruiting sales and business development people.
Support Cast: They perform support functions in arranging payrolls, Training, Quality checking and Human Resources.
Telecom: Individuals joining this field have to specialize in MIS, ACD and CTI systems, software programming. They also have to engage in the networking and telecommunications industry.
E-Commerce: Vacancies in this field are filled up by people who deal with website requests. It also includes general managers who formulate strategies to integrate e-commerce into the activities of the call center.
Call Center Operations: the individuals who are directly involved with the call center operations include the managers, supervisors, senior managers and directors.
Help Desk: The role of the individuals here is to help their customers in case of any technical faults with their networks or computers.
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