BPO Services Services in India

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Business process outsourcing services in India are involved with the western operations of multinational corporations, providing solutions to client industries. This is one of the fastest growing sections of the Information Technology Enabled services industry.

BPO Services in India: overview

From 2004-05, there was an unexpected boom in the outsourcing sector in India, not just within the domestic market but also in the export market of business process outsourcing where foreign clients were offshoring their back office and procedural functions to Indian BPOs due to the cost advantage and work quality they offered.

The main factors of such rapid growth are cost-effective telecommunications and easy availability of English speaking workforce with impressive technical know-how in India. The main customers who are mostly benefited from the business process outsourcing services are the industries related to Healthcare, Insurance, Banking and Finance, Telecom, Automotive, E-commerce and Retail, Pharmaceuticals, and Airlines. Some of the leading BPO organizations, well known for their performance and service standards in India are Wipro, Infosys BPO, HCL, Satyam, IBM Daksh, Accenture, Hewlett Packard, Cap Gemini, Convergys, and Tata Consultancy Services, to name a few.

Growth of BPO Services Services in India:

Business process outsourcing services in India has witnessed a growth of 70% a year and involves 100,000 people. Most of the US and European multinational companies are heavily dependent on the outsourcing or shared services to India in order for supporting their financial functions. The major Indian cities like Bangalore, Chennai, Hyderabad, Kolkata, Gurgaon, New Delhi, Noida, Pune, and Mumbai are well known as the business processing hubs in India, offering valuable outsourcing services in India.

In a nutshell, the main reasons for the growth of business process outsourcing services in India are:
  • Cost Factor Advantage
  • Utilization Improvement
  • Superior Competency
  • Economy of Scale
  • Business Risk Mitigation

Nature of BPO Services in India:

In general, the main aim of the services of the business process outsourcing firms in India is to provide the best solutions to satisfy clients demands. The nature of the business process outsourcing services as offered by the BPOs are like providing inbound customer service, outbound collections, telemarketing, invoice processing, transaction processing, finance and accounting services, and knowledge management of complex technologies.