Royal Sundaram Alliance Insurance India

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Royal Sundaram Alliance Insurance India was the first ever privately owned general insurance provider and received its business license during 2001.

It is one of the leading insurers in India, a proof of which is the ISO 9001-2008 certification that has been provided to its Accidents and Health Claims procedures.

It also has several firsts to its credit:

  • Introduction of cashless settlement process for health policies claims
  • To have launched co-branded credit cards with leading banks
  • Introduction of groundbreaking health products such as Hospital Cash
  • To have become a preferred insurer of top automobile makers
  • To have associated with banks as affinity partners for the purpose of marketing retail products to their customers
Following are some of the other details of Royal Sundaram Alliance Insurance Company Limited:

  • More than 5 million policyholders
  • Product availability across 180 cities
  • At least 1700 employees
The insurer also has a diverse distribution that is made up of the following entities:

  • Agents
  • Affinity partners
  • Distribution partners
  • Brokers
Royal Sundaram General Insurance Brand Value
After its inception Royal Sundaram has been one of the leading providers of pioneering general insurance solutions and has primarily catered to individuals, business organizations, and families.

For its commercial customers the insurer offers a wide range of focused insurance products in the following types of interruption risks:

  • Fire
  • Liability
  • Marine
  • Business
  • Engineering
It also offers several products that are tailor made for its rural customers and small and medium enterprises. The company values ideals such as trust, professionalism, and commitment.

It is promoted by Sundaram Finance, which is among the most revered non banking financial set-ups in the country and RSA, which is presently the second biggest provider of general insurance services in UK and also one of the older organizations of its kind over there.

This combination allows Royal Sundaram to provide top class global standards, innovative services and products apart from customized services for its consumers. A great aspect of its insurance products is that not a lot of documentation is required and they help to save taxes too.

Royal Sundaram General Insurance Management
The following dignitaries constitute the Board of Directors at Royal Sundaram:

Name Designation
PM Venkatasubramanian Chairman
S Viji Director
Paul Whittaker Director
TT Srinivasaraghavan Director
Stuart Edward Purdy Director
S Prasad Director
Gareth Morgan Roberts Director
M S Sundara Rajan Director
David Patrick Coughlan Director
S Acharya Director
Harsha Viji Director
Ajay Bimbhet Managing Director

Royal Sundaram General Insurance Products and Services
The products of Royal Sundaram may be mentioned as below:

  • Car Insurance
  • Home Insurance - 1) Home Shield, 2) Home Content
  • Health Insurance - 1) Master Product Total Health Plus, 2) Family Good Health, 3) Hospital Cash Insurance
  • Travel Insurance
  • Individual Personal Accident
  • Business Insurance - 1) Employee Solutions, 2) Rural/Social Insurance, 3) Business Insurance Services
  • Commercial Vehicle Insurance
The following Customer Services are offered by the insurer:

  • Request for Policy Copy
  • Register for Do not Call
  • Changes in your Policy
  • Grievance Redressal Procedure
  • Cancellation of your policy
  • Register a Complaint
  • Premium Refund
  • Ombudsmen List
  • Extension of Travel policy
  • Contact Us
  • IT Certificate Request
  • Customer Talk
Royal Sundaram's Claims Services may be enumerated as below:

  • Claims Philosophy
  • Download Claim Forms
  • Claims Procedure
  • Cashless Hospitals List
  • Notify Claim Online
  • Access TPA
Royal Sundaram General Insurance Balance Sheet
The balance sheet of Royal Sundaram at the end of March 2012 may be enumerated as below:

Category Amount in INR Thousand
Share capital 2900,000
Surplus and reserves 728,676
Fair value change account (16,614)
Investments 18,405,279
Fixed assets 124,868
Deferred tax assets 58,428
Cash and bank balances 701,359
Advances and related assets 1389,167
Current liabilities 10,667,541
Provisions 6399,498
Net Current Assets 14,976,513
Disputed and yet to be provided statutory liabilities or demands 943452

Royal Sundaram General Insurance Profit and Loss Statement
The profit and loss statement of the insurer till 31st March 2012 may be represented as below:

Category Amount in INR Thousand
Fire Insurance 65,882
Marine Insurance 66,755
Interest, rent, and dividend 302,258
Profit from investments sale 2,955
Other income 13,478
Expenses not related to insurance business 5,648
Profit/loss balance carried forward from previous year 236,457
Balance carried forward to balance sheet 238,676

Royal Sundaram General Insurance News
As per its press release dated May 15, 2012 Royal Sundaram has achieved a top line growth of 29 percent, which can be said to be a commendable rate.

In the 2011-12 it has underwritten INR 1479.79 crores GWP. In 2010-11 the corresponding figure had stood at INR 1143.99 crores.

With this healthy growth rate, the insurer is presently one of the top performers among the privately owned insurers in India.

For 2011-12 Royal Sundaram's profit after tax has amounted to INR 0.22 crore - in 2010-11 it had incurred losses amounting to INR 20.1 crores.

Ajay Bimbhet, the MD, has expressed satisfaction at the way the organization has been able to achieve a growth rate that is higher than the rest of the industry.

He has stated that the intelligent underwriting procedures followed by Royal Sundaram are the major contributors to its present success.

Royal Sundaram General Insurance Office Locations
Royal Sundaram has offices at the following locations in India:

  • Agra
  • Karol Bagh-Delhi
  • Agartala
  • Karur
  • Ahmedabad
  • Kolhapur
  • Anand
  • Kolkata-Eastern regional office
  • Anantpur
  • Kolkata-marketing office
  • Asansol
  • Kollam
  • Aurangabad
  • Kadapa
  • Bangalore
  • Khammam
  • Baroda
  • Kurnool
  • Belgaum
  • Kottayam
  • Bellary
  • Lucknow
  • Bharuch
  • Madurai
  • Bhopal
  • Mangalore
  • Bhubaneswar
  • Manjeri
  • Bilaspur
  • Mumbai-Western regional office
  • Bijapur
  • Mysore
  • Baramati
  • Nagpur
  • Calicut
  • Namakkal
  • Chandigarh
  • Nasik
  • Chennai
  • Navi Mumbai
  • Chennai-Tambaram
  • Nellore
  • Chennai-Anna Nagar
  • New Delhi
  • Chennai-Southern Regional Office
  • Noida
  • Cochin
  • Patna
  • Coimbatore
  • Pondicherry
  • Mumbai
  • Pune
  • Dindigul
  • Raipur
  • Dadar
  • Rajahmundry
  • Erode
  • Rajkot
  • Gandhidham
  • Salem
  • Goa
  • Shimoga
  • Gulbarga
  • Siliguri
  • Gurgaon-Northern Regional Office
  • Surat
  • Guwahati
  • Thanjavur
  • Himatnagar
  • Thrissur
  • Hosur
  • Tirunelveli
  • Hubli
  • Tiruppur
  • Hyderabad
  • Trichy
  • Indore
  • Trivandrum
  • Jabalpur
  • Tumkur
  • Jaipur
  • Vapi
  • Jamnagar
  • Vellore
  • Jamshedpur
  • Vijayawada
  • Kannur
  • Villupuram
  • Kanpur
  • Visakhapatnam
  • Karimnagar
Royal Sundaram General Insurance Contact Details
Following are the contact details of the insurer:
Royal Sundaram Alliance Insurance Company Limited

Sundaram Towers 45 & 46,
Whites Road, Chennai 600 014

Telephone number - 91-44-28517387 / 91-44-42227373
Fax - 91-44-28462345
Customer service number - 1860 425 0000
Customer service e-mail address - [email protected]

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